Know Your Rights – Family Solutions Client Rights Handbook

Welcome to Family Solutions!

At Family Solutions, we are committed to providing compassionate, ethical, and high-quality behavioral health services. As part of that commitment, every client and family member deserves to fully understand their rights, responsibilities, and protections while receiving care.

This page provides digital access to the Client Rights Handbook, which outlines essential policies, safeguards, and expectations that guide your treatment experience. Each handbook is specific to the state and legal entity where you receive services, ensuring compliance with all state, federal, and agency requirements.

Why Your Rights Matter

Understanding your rights ensures that:

• You are treated with dignity, respect, and professionalism

• Your privacy and personal information remain protected

• You have a clear voice in your treatment planning and decisions

• You know what to expect from our staff—and what we expect from you

These protections reflect our agency’s commitment to ethical practice, client-centered care, and compliance with all governing guidelines referenced throughout the Client Orientation Handbook.

Choose the Handbook for Your State

Please review the Client Rights Handbook that applies to the state in which you reside and are receiving services. Each handbook includes details on:

• Client rights & responsibilities

• Confidentiality and privacy policies

• Crisis procedures

• Reporting abuse or neglect

• Seclusion & restraint policies

• Safety and emergency standards

• Grievance, complaints, and appeals processes

• Treatment expectations and code of ethics

• Advocacy resources

Your Consent and Acknowledgment

During your intake and reassessment process, you will receive an electronic consent form confirming that you have reviewed your state-specific handbook.
This acknowledgment ensures that you have been informed of:

• Your rights

• Your responsibilities

• Key agency policies

• How to seek support or file concerns

Need Assistance?

If you have any questions about your rights, policies, or any part of the handbook, please contact your local Family Solutions administrator or email us at:

📧 support@familysolutionsusa.com

Our team is here to help you feel informed, supported, and empowered throughout your care.